Traffic Incident Management of the Florida Department of Transportation

TIM Programs

Road Rangers


The service patrol concept, known today as the Road Rangers, is a free service of the Florida Department of Transportation and its partners and was initially used for the management of vehicle incidents in construction zones. This program has since expanded to respond to all type of incidents and has become one of the most effective elements of the Department's incident management program. Road Ranger’s are typically assigned to work along major interstate corridors and within construction areas on these interstates. Road Ranger Services can include: providing a limited amount of fuel, assisting with tire changes and other types of minor emergency repairs.Road Ranger Truck

Some of the documented benefits of the program are below:

  • Increased safety at incident scenes
  • Reduction of secondary accidents
  • Reduction of incident duration by assisting the Florida Highway Patrol
  • Assistance to disabled or stranded motorists
  • Removal of road debris
  • Reduction of congestion produced air pollutants

Road Ranger Comment Card Annual Report

Motorists receiving assistance from the Road Rangers are given a small comment card to complete. This comment card offers the motorist an anonymous opportunity to provide feedback on the service they received. The cards are sent back to the Department and analyzed.





Rapid Incident Scene Clearance (RISC) is a highly innovative program that supports Florida’s Open Roads Policy goal of safely clearing major highway incidents and truck crashes in 90 minutes or less. RISC was first implemented on Florida’s Turnpike Enterprise roadways and now is being expanded for statewide usage. This is an incentive-based program that requires specialized equipment and trained operators to quickly remove wreckage from the roadway, where major crashes close most lanes or causes significant travel delays.

RISC TrucksThe RISC program is operationally managed at the District level. The RISC Contractor has the responsibility to respond to the incident within 60 minutes of the request to activation request. Once on scene and provided a Notice to Proceed by the lead official on scene, the vendor will have 90 minutes to open the travel lanes for traffic. If the proper equipment arrives on scene within 60 minutes and the tower clears the travel lanes within 90 minutes, they are eligible for the bonus as outlined in the contract.

Many times during major commercial vehicle crashes, trailers loaded with cargo are damaged and spill their loads onto the highway or adjacent areas. The RISC contract requires the vendor to have specified extra equipment on hand or available 24 hours a day/7 days a week to respond to the these major incidents. The tower can receive an extra incentive for the staging and/or use of this extra equipment in the incident clearance process.


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